Refund Policy
Understand our refund, exchange, and cancellation terms for products and services.
Return Window
We accept returns within 7 days of delivery for eligible items that remain unused and in their original packaging.
Please keep your order number and receipt to expedite the return process.
Digital Products and Services
Digital downloads and content delivered instantly are generally non-refundable once delivery is confirmed.
Subscription plans may be canceled at any time, but refunds for prepaid periods are evaluated on a case-by-case basis.
Non-Refundable Items
Opened consumable products and hygiene-sensitive items cannot be returned for health and safety reasons.
Custom or personalized orders are also excluded from standard refund policies unless otherwise agreed.
Refund Process
Approved refunds are processed to the original payment method within 5 to 10 business days.
Refund approval is subject to inspection of returned items and order verification.
Request Support
To initiate a refund or exchange, e-mail us at contact@alhabibihookahco.com with your order number and details.
Our team will review your request and guide you through the return procedure.